Refund Policy
A legal disclaimer
At The Terp Exchange, all products are sold in compliance with federal hemp regulations and are final sale.
Due to the nature of THCA hemp products, we do not offer refunds, returns, or exchanges once an order has been placed.
Why No Refunds?
All THCA hemp products are:
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Consumable goods
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Sensitive to handling and storage conditions
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Subject to strict regulatory guidelines
For these reasons, we cannot restock or resell any returned items.
Damaged or Incorrect Orders
We stand behind our products. If your order arrives:
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Damaged
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Defective
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Incorrect
Please contact us within 48 hours of delivery with:
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Your order number
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Clear photos of the issue
If approved, we will offer a replacement or store credit at our discretion.
Lost or Stolen Packages
Once an order has been handed off to the shipping carrier, The Terp Exchange is not responsible for:
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Lost packages
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Stolen deliveries
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Incorrect shipping addresses entered by the customer
Please contact the shipping carrier directly for assistance.
Order Cancellations
Orders cannot be canceled once they have been processed or shipped.
By Purchasing
By placing an order with The Terp Exchange, you agree to this policy in full.